If I get stuck, Customer Service is very prompt and can easily explain what needs to be done to help you troubleshoot the issues.
Netsupport school professional software#
It does a great job in enabling what I want it to do (restrict websites, mass logon and logoff, aids in software upgrades). I like the fact that it is very user friendly and has become more user friendly throughout the years.
Overall: I have been using this product for many years and have trained numerous faculty and staff on this software. While I haven't needed to use customer service very much, the few times that I did contact them, they were quick to help and resolve my issues. I have tried using their Connectivity Server, but could never get it working properly. It would be nice if it would just use DNS lookup rather than by IP range/broadcasting. Our teachers have laptops, and our wireless is a different subnet of our wired network, so that does take a bit more configuration (manually adding the subnets to scan for computers) to get the laptop to recognize the wired pcs. This program is easy to deploy and install, and I love the 'Tech Console' where I can work remotely on the machines. There are a lot of other features in this software that are great, these are just the ones that our teachers use most. The screen sharing feature is great as well. Overall: The teachers love this program for several reasons - they can see what their students are doing, they can block the internet from one to all of the computers in their class to keep the students on task and they can blank out the screens when the teacher is giving instructions. Thank you to all of the staff at NetSupport for a great product and the constant updates. We hope to expand in the future and willdefinitely be looking for more NetSupport to grow with us as we do. In closing I must stay that I would recommend this to anyone that has the need for proctoring exams, and after looking it over many times, I see how it could also help in classrooms, as well. This comes from both ends, your rep and the I.T.
One call, should they not be available, they return the call very promptly, showing concern and a willingness to do whatever it takes to get you the answers you need. Much to our surprise, we now use it every day, all day and have our complete staff, even part-time involved. We had tried several other brands, with very little good fortune, and decided to give this at least a try. We do around 24,000 exams a year and this has allowed us so much more freedom of our time that words can't expess it. It took us some time to get everything worked out, but we finally had a conference, found out what we were doing wrong, and since then it has been a lifesaver.
Overall: As mentioned above, we have loved this product and saved many soles of our shoes.
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